New Client Questionnaire | ALI Logistics & Fulfillment

01

Business & Contact Information

Business / Company Name * Contact Person * Phone / WhatsApp * Email * Website / Store URL Business Address

02

Products & Inventory

What products do you sell? * Approx. number of SKUs Approx. units in inventory Average product size / weight Largest / heaviest product

Product categories

General merchandise Electronics / devices Laptops / computers LCDs / monitors / fragile items Vintage / collectibles Apparel Beauty / personal care Home goods Other

03

Sales Channels & Order Volume

Where do you sell?

Average orders per month Average orders per day Peak daily / monthly volume Average units per order Expected growth in next 6–12 months

04

Services Needed

05

Storage & Receiving

Estimated pallets to store Estimated cartons / bins How often will inventory arrive? Typical inbound shipment size Special handling requirements

06

Packaging & Special Handling

Special packaging instructions

07

Shipping Requirements

USPS UPS FedEx DHL LTL / pallet freight International shipping No preference / rate shopping

Typical shipping destinations Required delivery speed Existing carrier accounts (if any) Insurance / signature requirements Special shipping rules

08

Technology & Integrations

E-commerce / marketplace platforms Current WMS / OMS / shipping software Marketplace / store integration needed? Inventory / order reporting needed? Other integration requirements

09

Returns & Reverse Logistics

Approx. returns per month Condition photos / documentation required? How should eligible returns be handled? How should damaged / non-sellable items be handled?

10

Timeline & Additional Details

Desired service start date Currently using another 3PL? Primary reason for seeking a fulfillment partner Additional details